Continuity Insights' Releases Key Social Media Trends: Crisis Communications 2014 Report

Continuity Insights’ Crisis Communications Survey & Webinar Prove Social Media Is Here To Stay

Madison, WI: Continuity Insights, the premiere source for business continuity news and insight from management’s perspective, released its third-annual crisis communications survey this month:Crisis Communications 2014: Social Media & Notification Systems, which provides unique insight into recent trends and notable changes in the ways that organizations use social media and notification systems to communicate. The results of the survey were further examined in an hour-long companion webinar.

This year’s survey shows that nearly 62% of organizations plan to use social media to gather information during a crisis, up from 52% in 2012 and 60% in 2013. It also illustrates that organizations are using Facebook, Twitter and YouTube more than ever before.

The companion webinar included an overview of the survey results by knowledgeable panelists, whose diverse backgrounds allowed them to offer unique perspectives on today’s crisis communication trends. Panelists included Brian Gray from the United Nations, Suzanne Bernier from SB Crisis Consulting and Daniel Hahn from the Santa Rosa County Florida Division of Emergency Management.

Panelists offered communication guidance to organizations including:

  • All messaging, through both traditional and social media must be vetted and approved before releasing to help mitigate the spread of misinformation.
  • Organizations should actively monitor social media to identify and shut down rumors before they spread.
  • Social media should be viewed as an additional way of getting emergency messaging out, not the only way.
  • Your organization’s social media objectives should be identified early on.

The panelists concluded the webinar by agreeing that one fact is clear: Social media is here to stay and cannot be ignored.

Listen to the webinar on-demand to hear the panelists’ full insights.
View the 2014 Crisis Communications survey.

For more information contact Continuity Insights Managing Editor Jonnatha Mayberry at 973-920-7714,

About Continuity Insights:
Continuity Insights ( is continuity from management’s perspective. It speaks directly to the strategic view, embracing the issues and concerns of senior-level managers. With its results-oriented approach, Continuity Insights is a discussion of the “whys” of business continuity and offers a comprehensive review of the vast continuity landscape. The weekly CI Bulletin delivers compelling in-depth features, best practices, industry and vendor news, Q&As with the industry’s most influential players, blogs, podcasts, and new products and services.